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Terms Conditions That Cover Your Account

Before you open an account and explore our lobby, these terms set out exactly what you agree to — from how your wallet connects to how disputes get handled. Access to hoki313 depends on local law and is available only where eligible regions permit.

Applies to all DANA, OVO, GoPay transactionsAccount eligibility by local lawMobile and desktop access coveredIndonesia-region scope

Explore the Lobby Read FAQ

HOW WE HANDLE THIS

Account Security and Your Rights Under These Terms

We hold account data in line with our privacy policy and these terms. Here is what that means in practice for your account, your payment records, and your right to request changes.

Data Retention

Transaction records — including DANA, OVO, and GoPay deposit confirmations — are retained for the period required by applicable regulations. You may request a summary via support.

Account Security

Your account is protected by password authentication and OTP verification at login. Never share your credentials; report any suspicious session immediately through live chat.

Cookies and Tracking

We use session cookies to keep you logged in across mobile and desktop. Analytics cookies help us maintain lobby performance. You can manage cookie preferences in your browser settings.

Requesting Changes

To update personal details, close your account, or query how your data is used, contact support by email with your registered account ID. We action verified requests within a reasonable timeframe.

What These Terms Actually Cover

hoki313 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

These terms govern every interaction between you and hoki313 — account creation, wallet deposits through DANA, OVO, or GoPay, game access, and the conditions under which your account may be suspended or closed. By completing registration, you confirm you have read and accepted these conditions in

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full. Eligibility is determined by your region; access is granted only where local law permits online gaming activity. We may update these terms at any time, and continued use of the platform after a posted change constitutes acceptance of the revised version. Where a conflict arises
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between a promotional term and these general conditions, these general conditions take precedence unless explicitly stated otherwise in writing. Your account, your wallet balance, and any pending transactions are all subject to these rules from the moment your registration is confirmed. If any clause is found
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unenforceable under applicable law, the remaining clauses continue in full effect. Questions about scope or jurisdiction should be directed to our support channel before you proceed.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

Reach Us About These Terms

If any clause in these terms is unclear or you need to clarify how a rule applies to your account, our support team handles policy questions directly. Reach out through the channels below — response times vary, but policy queries are prioritised in the queue.

Live Chat Open the chat widget inside your account dashboard to ask about any clause, your account status, or a pending wallet transaction tied to a policy question.

Email Support Send a detailed query to our support address for written confirmation of how a specific term applies to your account — useful for wallet-related disputes.

Help Centre Browse the Help Centre for answers to common terms questions — account eligibility, payment rules for DANA and OVO, and what happens when access is restricted.

Common Questions About These Terms

These are the questions our account holders ask most often about how these terms apply day to day — covering access, wallet rules, account changes, and what to do if something is unclear.

Yes. Every deposit and withdrawal processed through DANA, OVO, or GoPay on your account is subject to these terms, including the rules on transaction verification and account eligibility.

We may update terms at any time. A notice is posted when significant changes occur. Continuing to use your account after the update is posted means you accept the revised version.

Depending on the nature of the breach, we may suspend or close your account. Outstanding verified wallet balances are handled per the closure procedure outlined in our support documentation.

Contact our support team by email using your registered account ID. Data requests and account closures are handled by our team after identity verification — typically within a reasonable processing period.

Access depends on local law and is available only where eligible regions permit. Players in Jakarta and other parts of Indonesia should confirm that online gaming is lawful in their specific location.

Raise it directly through live chat or email support with your account ID and a clear description of the dispute. Policy queries are escalated to the relevant team for a written response.

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