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How hoki313 Handles Your Personal Information

Your account data, payment details, and browsing activity on hoki313 are handled with clear rules — what we collect, why we collect it, and how long we keep it.

Account data protectionDANA, OVO, GoPay payment privacyCookie and device data scopeYour right to access or delete data
hoki313 How hoki313 Handles Your Personal Information
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

Account Security

Account access uses OTP verification on login and session timeouts after inactivity. Suspicious login attempts from unrecognised devices trigger an additional verification step before entry is allowed.

Cookie Usage

We use session cookies to keep you logged in and analytics cookies to understand how the lobby is used. You can adjust cookie preferences in your browser or through the consent banner shown on first visit.

Data Retention

Account records are retained for as long as your account is active and for a period after closure as required for fraud prevention and financial compliance. Once the retention window closes, data is deleted or anonymised.

Your Access Rights

You can request a copy of the personal data we hold on your account, ask us to correct inaccurate records, or submit a deletion request where local law and our compliance obligations permit it.

PRIVACY CONTACT PATHS

Reach Us About Your Data

Team online

Live Chat Support

Open the live chat widget inside your account dashboard to raise a data access or correction request directly with our Indonesia support team.

Email Privacy Request

Send your data request or deletion query to our support email. Include your registered account ID so we can locate your records without delay.

Account Settings Path

Some data preferences — like cookie consent and marketing communications — can be updated directly in your account settings under the Privacy tab.

What You Asked About This Privacy Policy

These are the questions we hear most often about how your data is handled on hoki313. If your question is not covered here, reach us through live chat or email with your account ID and we'll respond directly.

We share only what DANA, OVO, or GoPay need to process your transaction — typically the amount and reference number. We never share your full wallet credentials or PIN with any third party.

We collect your registration details, device and session data, and the payment method you use. This information is used for identity verification, fraud prevention, and processing your deposits and withdrawals.

Yes. Contact our support team via live chat or email with your account ID and request a data summary. We'll identify your records and provide the details we are permitted to share under applicable law.

We keep records for a period after account closure to meet fraud prevention and financial compliance requirements. Once that window passes, data is deleted or anonymised — we do not hold it indefinitely.

Some details can be updated directly in your account settings. For fields that require verification — like your registered name or linked wallet — contact support with your account ID and the correction you need.

We use session cookies for login continuity and analytics cookies to see how the lobby is used. You can manage cookie preferences through your browser settings or the consent banner shown on your first visit.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.